Privacy Policy

Last updated: February 2026

Get Better Physiotherapy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you engage with our clinic or use our website.

1. Information we collect

We may collect the following types of information:

Personal information

  • Name
  • Date of birth
  • Contact details (phone number, email address, address)
  • Emergency contact details
  • Payment and billing information
  • Medicare, private health fund, or insurer details (where applicable)

Health information (sensitive information)

  • Medical history and current health conditions
  • Injury details and presenting complaints
  • Clinical notes, assessments, and treatment records
  • Exercise and rehabilitation programs
  • Referrals, reports, and correspondence with other health practitioners

Website and technical information

  • IP address
  • Browser type
  • Pages visited
  • Cookies and website analytics data

2. How we collect your information

We collect information when you:

  • Book appointments online, by phone, or in person
  • Complete intake, consent, or assessment forms
  • Communicate with us via phone, email, or website forms
  • Receive treatment at our clinic
  • Use our website (via cookies and analytics tools)

3. Why we collect and use your information

We collect and use your information to:

  • Provide physiotherapy, Pilates, and related healthcare services
  • Assess, diagnose, and treat your condition
  • Maintain accurate clinical records
  • Manage appointments, billing, and administration
  • Communicate with you regarding your care, reminders, or service updates
  • Meet our legal, regulatory, and professional obligations
  • Improve our services and website
  • Send health information, updates, or marketing communications (where you have consented)

4. Practice management software (Cliniko)

We use Cliniko, a cloud-based practice management system, to manage:

  • Appointments and scheduling
  • Patient records and clinical notes
  • Billing, invoices, and receipts
  • Secure communication related to your care

Your personal and health information is stored securely within Cliniko and is accessed only by authorised members of our team for the purposes of providing healthcare services and managing clinic operations.

5. Disclosure of your information

We may disclose your information to:

  • Other healthcare providers involved in your care (with your consent or as permitted by law)
  • Practice management, booking, billing, and clinical software providers (including Cliniko)
  • IT, data hosting, and cloud service providers
  • Medicare, private health funds, or insurers (where applicable)
  • Legal or regulatory authorities if required by law

We do not sell your personal or health information.

6. Overseas storage and disclosure

Some third-party service providers we use (including practice management and cloud storage providers) may store data outside Australia.

Where this occurs, we take reasonable steps to ensure that these providers handle your information in a manner consistent with the Australian Privacy Principles.

7. Cookies and website analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyse website traffic and usage
  • Measure marketing and website performance

Cookies do not collect health information. You can adjust your browser settings to refuse cookies, although some website features may not function as intended.

8. Marketing communications

If you opt in to receive communications from us, we may send:

  • Appointment reminders
  • Health-related updates
  • Newsletters or promotional information

You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Data security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.
This includes physical, administrative, and electronic safeguards.

Please note that email is not a fully secure method of communication, and we cannot guarantee the security of information transmitted via email.

10. Data breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

11. Access and correction

You have the right to:

  • Request access to the personal or health information we hold about you
  • Request correction of inaccurate, incomplete, or outdated information

Requests can be made using the contact details available on our website.

12. Privacy complaints

If you have a concern or complaint about how we handle your information, please contact us so we can attempt to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our services or website indicates acceptance of the updated policy.

© Get Better Physiotherapy